Privacy Policy

At dré Coklat, we take pride in delivering high-quality, handcrafted chocolates and treats to
our customers. Due to the perishable nature of our products, please review our Returns &
Refunds Policy carefully before placing an order.

1. No Returns on Perishable Goods

As our products are food items, all sales are final. We do not accept returns or exchanges once
an order has been processed, shipped, or delivered except in cases where products are damaged,
incorrect and defective.

2. Damaged, Incorrect or Defective Items

If you receive an item that is damaged, incorrect, or defective, please contact us and provide
the necessary information included your Order Number, Photo/ Videos evidence of the items(s)
include packaging and a brief description of the issue within 24 hours after you received the
goods via:

Email: drecoklatpenang@gmail.com (Suggested)

Phone/WhatsApp: +60-123690921 (Customer Service Line)

Under the Consumer Protection Act 1999, you are entitled to a refund, replacement, or repair
for the following issues:

• Defective or damaged items: If you receive a product that is damaged, broken, or has
  a manufacturing defect, you are entitled to a full refund or a replacement.
• Product not as described: If the product you receive does not match the description,
  images, or specifications shown on our website, you are entitled to a full refund.
• Incorrect item: If we shipped the wrong product to you, we will replace it with the
  correct item at no additional cost or issue a full refund.

3. Refund Method

Approved refunds (if any) will be processed via:

• Original payment method, or
• Store credit (voucher or coupon code)

Refunds typically take 5–7working days and this depending on your payment provider.

4. Customer Errors

We are not responsible for:

• Incorrect delivery address submitted at checkout
• Missed deliveries or unclaimed packages
• Incomplete recipient details for gift orders

Please double-check all information before submitting your order.